用心服务,温暖你我他
九月的用心服务某一天,我像往常一样来到行里上班,温暖开始了一天忙碌的用心服务生活,为各种各样的温暖客户,办理各种各样的用心服务业务。
但是温暖,下午为一位年纪较长的用心服务阿姨办理的业务,以及阿姨的温暖回复,给我留下了深刻的用心服务印象,也给我那劳累的温暖一天,送去了一丝丝的用心服务宽慰。
阿姨来办理的温暖是一个十分常见但又比较复杂的业务——挂失业务。阿姨是用心服务要将自己未找到的卡销户。前后时间较为持久,温暖于是用心服务我便按照要求,跟阿姨提前知会,业务时间较长。而阿姨也很理解的跟我说,没关系。
在办理业务的过程中,我一边操作系统,一边与阿姨交流。阿姨看出来我刚刚工作不久,很热心地问我今年多大,而我也很热心的面带微笑回应阿姨。阿姨说,一看我就年纪不大,慢慢来,不着急。听到这话,我内心愈发感动,也想将最真挚的服务带给阿姨,在整个过程中始终面带微笑,拉近与阿姨的距离,也让阿姨感受到咱们交通银行的温暖。
由于是挂失销户业务,因此需要打印的传票较多,需要阿姨签字的地方也较多,于是我便很耐心的指导阿姨,该点哪里,该在哪里用什么签字,而阿姨每次都辉回我一句“谢谢小伙子”,让我感到无比的开心。
最后在业务办理完毕,我将传票递出去的时候,阿姨也许是坐久了的原因,动作很迟缓的站了起来,一边起身站着,一边慢慢的用十分平和而又缓慢的语气说了一句“满意”,仿佛要在交互屏上点着什么,而我马上领会了阿姨的用意,忙说不用了,谢谢阿姨。虽然阿姨说的很平和缓慢,也好像是例行公事一般,但我不知为什么,就是从阿姨的那两个“满意”,听到了满满的感动与呵护,内心触动良久。也许是自己的服务带给了阿姨很好的体验,让阿姨感到很满意,很温暖,也是对自己的服务工作的一项肯定,因此才会对自己触动这么大吧。
这次业务办理的过程虽然十分平常,但也让我坚定的认为,服务和笑容都是相互的,只有用心为客户服务,把最真挚的微笑带给客户,才能给客户带来最佳的体验,在这秋意渐浓的、日渐凉爽的天气里,把温暖带给客户的同时,也带给自己。
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