招商银行服务升级显著 开户效率谱新篇
加大科技创新,招商完成服务升级。银行作为金融服务业,服务提升客户服务体验离不开科技的升级投入和研发创新,而自助设备作为银行营业网点的显著效率有效延伸,体现轻型银行特征,开户发挥着越来越重要的谱新篇作用。招商银行借助技术手段的招商提升,目前拥有国内最好的银行自助设备操作系统、运营系统和综合管理系统。服务早在2015年,升级招商银行就开发完成了基于人脸识别的显著效率远程开户系统,开户人根据自助设备上的开户开户提示,通过包括人脸识别在内的谱新篇三个步骤核实身份,即可完成开户,招商全程约为3分钟左右。相比于网点排队叫号、人工办理,缩短了至少80%的办理时间,有不少客户甚至感到意外和惊喜,想不到借助科技思维和信息技术力量,银行开户也可以变得高大上。
完善服务体系,提升客户体验。除了个人开户,招商银行为了优化对公客户开户流程,实现以对公客户喜爱、便捷的方式准确、高效的办理各项业务,成功研发了“对公客户自助填单服务系统”,解决了客户在柜台前填写单据耗时长的问题。对公客户可登陆招商银行一网通主页,自助办理单位开户填单、产品申请服务,根据指引和开户资料提示,录入信息便可完成快捷填单,打印单据并盖章后,即可办理开户手续。这样避免了客户以往柜台填单过程中反复询问、效率低等现象。为了更进一步提升工作效率,招行在营业点专门配置了专人负责对公客户的引导和接洽,由专人指导客户填单操作,避免客户因失误或不了解填单要求而导致反复填写单据的情况,节省客户等候时间,提升客户体验。采用电子填单后,经过测算,对公开户时间缩短了33%,大幅提高了公司客户开户的效率和准确性。
除此之外,招商银行在全行推广了自助回单打印机,只需输入账号密码即可打印冗长的账单,连最为繁琐的打印回单工作也变得如此简单,客户服务体验大大提升。自助设备的不断投入,一方面解决了客户办理业务的排队长、手续繁杂等问题,另一方面也解决了柜面工作人员的劳动强度。
“最多跑一次”改革不是一句口号,也不仅仅局限于少跑腿,归根结底在于方便群众办事、让百姓省心,这需要各行各业落实到切切实实的创新举措、扎扎实实的细致工作。招商银行青岛分行将继续秉承“因您而变”的经营理念,坚持以客户为中心,以不断升级的服务水平来赢得百姓的心。
(责任编辑:资讯)
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